As consumers, we’re surrounded companies who claim to have the best services. Most of the time, whenever we a commission a company for a service, the job rarely ever meets our expectations. These workers always come in, ready to work, set up shop and begin the service. In most cases after the job is done they’re payed for the job they’ve done and they go on their way. A lot of the times, the quality of the job being done never really matters and never factors in the price your paying. I’ve read many reviews about 24 Hour locksmith Brighton MA and I couldn’t believe it. All across the board customers that have commissioned these guys gave them A+ ratings. I was actually surprised at the fact they had customers who were so devoted to the job they do, that they go out they’re way to review them online.
I took sometime out of my day to actually contact these customers. About 65% of them actually contacted me back. My plan was to go out and interview each one of these people and find out what were they’re experiences were. I wanted to know what was it about this company that made them so easy to connect to. I set out on May 1st, 2013 and went around the surrounding area’s of locksmith brighton ma. These people were so open and welcoming it blew my mind. This company was being commissioned by some of the kindest people I’ve met in the city. Many of the customers who had security problems actually had no clue which route they wanted to go. I was told a multiple amount of times that this company actually took the time to get to know their customers. My analysis is that this led to a certain level of comfort zone felt by customers.
Whenever you’re in situation when somebody makes you feel like they genuinely want to help you out it makes you come out of your shell. This is a great way to do business. I ended up deciding I was going to experience 24 Hour locksmith Brighton MA myself and see what all the hype was all about. After all, I had gotten so deep into this topic it was only right I experienced their service for the first time in real life.
It stared with a call. A calm toned, service rep had picked up the phone. They welcomed me and had asked if I’d need any help. This kind gesture was enough to get me going. I made it seem like I was having a huge emergency and the guy on the phone stayed calm and tried to trouble shoot my issue over the phone (something I’d never experienced from a locksmith) They ended up meeting me in less than 15 minutes or less. They service guy they sent was really kind and tried to explain ways I could prevent losing a key in the future. All in all this company is an honest, genuine, straight forward operating company. No false dreams or hopes here. Great people!